- In the event of a product failure - you are best advised
to speak to us first. Many problems that appear to be faults
can be rectified after talking to one of our Staff.
- Warranty cover is for a minimum of 1 year. Some manufacturers
provide a longer term details of this are published on the indivual product pages.
- Faults.In circumstances where
a warranty repair is needed, firstly inform us in either
writing, telephone, fax or email. During the first year
of warranty we will collect the goods or direct you to a
local service centre - which ever is the fastest for you.
Your goods will then be returned to you at our expense.
Most Web retailers will charge you for collecting or returning
- we do not! Please note that this feature only applies
to mainland UK.
- In the event of a warranty repair in any subsequent years
(after the 1st year) we would ask you to send the item back
to us. Your goods will then be returned to you at our expense
(UK only).
- Goods sent back to us or collected as faulty but found
to be fully working will be returned to you. Carriage charges
will be at your expense. If you suspect a fault, please
contact us first.
- Goods found to have a fault not covered by warranty (damage
or breakage through misuse, incorrect operation, wear and
tear etc) will be fixed and returned to you at your expense.
- We don't operate a re-stocking system, but in the event
when after using the goods you find them totally unsuitable,
we may consider re-stocking. Contact us if this occurs.
Goods must have a returns authorisation number before we
can take receipt.
- Once you have reported your fault, you will be issued
with a returns authorisation number.
- Comprehensive contact details are available on our website.
If you do not have regular Internet access your main contact
number is Tel: 01228 546 756 Fax: 01228 549 253.
- PLEASE NOTE: We request that you retain the original packaging for at least the period of the warranty as we will only collect products if they are in the original packaging. If the original packaging has been discarded you will be asked to return the goods to us in a rigid box with a minimum of 2 - 4 inches of packing on all sides
Damaged Goods
- If after receiving your goods they are found to be damaged
in anyway, please inform us by email - sales@homedj.co.uk
or in writing within 24 hours.
Complaints Procedure
- If you have any complaints or concerns regarding your
purchase or the or the way in which your transaction was
handled, please inform us by email - admin@homedj.co.uk
or in writing to:
Home DJ, 6 Abbey Street, CARLISLE, CA3 8TX.
Your concern will be dealt with swiftly.
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